The principle outcome of this course is to develop the capability of your sales team, to enhance their relationships and behaviour with your customers. This will enable each individual member of your sales team to deliver better commercial outcomes and improve their results from their client relationships.
For members of your customer facing teams where existing relationships need enhancing, the skills learnt on this course will ensure your team secure the maximum business for you - locking out your competition and enhancing the business relationship with every customer.
Working with Perceptions Coaching you will have a tailored proposal, designed to help your teams to sell effectively and efficiently, using tools and techniques that will provide each individual with more confidence in front of the client. This will enable each individual to know how to behave and what to do, to build relationships that deliver results for you and your organisation.
What will be covered in the training?
To enable customer facing individuals to professionally manage a thriving and growing portfolio of customers, the level of ability is developed through consultative sales training and coaching. The programme will include:
- client relationship skills
- listening & questioning skills
- rapport skills
- professional conduct & behaviour in front of the client
- managing client meetings
- business development & improving opportunities
- extending penetration with a client
- obtaining referrals
- sales skills
- optimise opportunities within each client
Using this as a basis for the sales teams training will swiftly ensure their progress to deliver the results and keep ahead of your competitor’s.
How will the training & coaching be delivered?
| Name of course: | Duration (days): | Methodology: |
| Consultative Selling Skills | 1 | Improve the commercial skills of the sales team to enable them to effectively manage their customers. Each individual will learn how to effectively develop and maximise opportunities with their client, to improve the penetration and leverage growth from existing clients. Additionally – through tailored role play exercises - each delegate will learn the skills required to adopt a more consultative approach with customers. This will lead to better results from relationships, be more engaging with clients and will enable individuals to achieve more growth for your organisation. The training will also cover rapport building, relationship management and how to handle difficult clients. The outcome will be to provide a consistent approach for your team to manage clients and improve the existing skills level using progressive communication techniques. |
In summary Perceptions Coaching will deliver improvements in the capability of your sales team, which will significantly improve the skills and behaviour of the team. This will lead to effective and efficient relationships with your clients & customers, leading to better commercial results for your organisation.
The key outcomes will be:
- To develop client relationship capability across the sales team
- To enhance commercial acumen across the customer facing team
- To deliver a more consistent approach and better results for your organisation
- For each individual to identify and achieve additional revenue opportunities from within the existing client base
- To enable the individuals, team and company to optimise the relationships with your customers & clients
- To have a consistent and professional behaviour/conduct with your clients
The course is designed to ensure all delegates learn from attending the course and benefit from gaining new knowledge or, in some cases, practising and developing new skills from existing awareness.
Call Today to tailor a course to suit your needs, or click here to send us your enquiry
Perceptions Coaching - delivering sales results for YOU.